Saturday, February 2, 2008
I’m SICK of non-English speaking CSRs!!!
I have traveled many places and have met many people. I am fairly good at understanding accents. I am also OK with the fact that not everyone speaks English, and I believe we in the U.S. should become fluent in a second language, like they do in Europe. (Teach it from the time kids are small.) But I am NOT OK with the insane outsourcing we have done. Whenever I call a major corporation, I CANNOT understand a freaking word the CSRs are SAYING. And it's getting really irritating. I'm going to start refusing to speak to them. I'm going to start asking for an English speaking representative, and if they cannot provide one, then I will complain I could not receive service and cancel my account. I've HAD it with the faltering English. Whether people like it or not, English is still the American language and I want an English speaking rep. when I call an American corporation. It is time we required that anyone in a customer service position learn how to at least passably speak the language of the people they are SERVICING.
Posted by Naomi at 9:25 PM